Once the diagnostics are complete, we will reach out to you with the issues we’ve found along with the cost of the repair in order to get your permission to proceed with the repair. Under normal circumstances we diagnose and repair computers faster than Apple does but nowadays it takes us between 5-7 days minimum to get back to you with a diagnosis and possibly longer as we wait for parts to arrive and to complete a repair. Sorry, we currently do not fix iPhones! Your best bet for official Authorized iPhone service is visit this Apple site: How quickly can I get my computer repaired? The best initial step to take is to call Apple support at (800) 275-2273 and have them walk you through some basic troubleshooting steps and if they determine you need to pay us a visit then please read through the rest of the FAQ’s below and our “Before Arriving Page” located at the top under “Services” before paying us a visit… My iPhone screen is broken do you fix iPhones? Fee based scheduled remote support is available though. Unfortunately Apple does not reimburse us to provide free phone support, normally we would happily spend a few minutes to go over what is ailing your Mac, but with Apple stores being closed, sadly, we don’t have much time to spare or give away.
Can you help me troubleshoot my computer over the phone?
